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Oil Heating Trade Association Signals Industry Commitment With New Code Of Practice and Customer Charter

The trade association representing most heating oil distributors in the UK and Republic of Ireland, FPS (Federation of Petroleum Suppliers), has recently produced a Code of Practice and Customer Charter in a bid to raise standards within the oil distribution industry.

Since the industry was investigated by the OFT (Office of Fair Trading) in 2011, the FPS and its members have worked closely with the OFT, Citizens Advice Bureau, Consumer Futures, ACRE (Action with Communities in Rural England) and DECC (Department of Energy and Climate Change) to form the new Code of Practice and Customer Charter.

The Code of Practice is designed to ensure all FPS members adhere to high standards and contribute towards the professionalism of the industry. Together with the Customer Charter, the new code should ensure that the best service is offered by FPS members and customers are fully supported when ordering heating oil to make the process easier and more efficient for them.

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